Refund policy

Change of Mind / Incorrect Size

At Nureth we are committed to ensuring you are satisfied with your purchase. If you need to return an item, please complete our Contact Form.

Following our confirmation you will be provided with the return instructions and asked to return your item to our returns facility in Bali, Indonesia.

We are happy for you to return any regular priced item (sale items excluded), provided it is unused, unworn and in the same condition you received it in.

Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we are unable to offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Please use a trackable shipping service when returning items to us.

Please do not return an item before contacting us. Returns sent without prior confirmation may not be accepted.

Manufacturing Faults

If you receive an item with a manufacturing fault, please complete our Contact Form together with your order details and photos of the faulty item.

Following our confirmation you will be provided with the return instructions and, where required, asked to return your item to our returns facility in Bali, Indonesia.

Once the item has been received and assessed, eligible faulty items may be offered a replacement, store credit or refund.

This does not affect any rights you may have under applicable consumer protection laws.

Wear & Tear / Accidental Damage

Our clothing is designed to be worn and loved. However, damage caused by normal wear and tear, accidental damage, improper washing, stretching, snagging, misuse or improper care is not considered a manufacturing fault and is therefore not eligible for a refund or replacement.

This includes (but is not limited to):

Tears, pulls or damage caused after wear
Stretching or loss of shape caused through wear
Stains or discolouration caused after wear
Damage caused by incorrect washing or care
Damage caused by snagging, impact or accidental handling

Refunds

Once your return is received we will send you an email to notify you that we have received your returned item.

Your return will then be inspected. Once approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Gift cards are non-returnable.

Sale Items

Only regular priced items may be returned for change of mind. Unfortunately, sale items cannot be returned and refunded for change of mind.

This does not affect your rights in relation to faulty or incorrectly supplied items under applicable consumer protection laws.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, please complete our Contact Form regarding your return.